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Return & Refund Policy

Return Policy

Our return policy allows for returns within 120 days from the date of purchase for eligible items, as long as the returns meet the below criteria. We understand that circumstances may change, and we want to provide our customers with flexibility and peace of mind regarding their purchases on the terms of this Policy.


Items Must Be In Resellable Condition


Returned items must be shipped by customer, at customer’s cost, to the location designated by The Deck Store and must arrive in resellable condition. All returns must be unused and in complete packages. (For example: we will not accept nine balusters from a ten-baluster package.)


We Do Not Accept Returns of:

  • Any decking products;
  • Products that have been damaged, used, missing hardware, or altered in any way;
  • All sale, clearance, or closeout products;
  • All tools designated as non-returnable;
  • Products purchased as part of a kit or package unless the complete kit is returned; or
  • Any product not listed on the returned authorization form.

 

Returns must be initiated by contacting The Dock Store’s customer service phone number or as otherwise directed by The Dock Store. Any refunds from the Dock Store will be made to the original form of customer payment.