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Return Policy

Our return policy allows for returns within 120 days from the date of purchase for eligible items, as long as the returns meet the below criteria. We understand that circumstances may change, and we want to provide our customers with flexibility and peace of mind regarding their purchases on the terms of this Policy.

Items Must Be In Resellable Condition

Returned items must be shipped by customer, at customer’s cost, to the location designated by The Deck Store and must arrive in resellable condition. All returns must be unused and in complete packages. (For example: we will not accept nine balusters from a ten-baluster package.)

We Do Not Accept Returns of:

  • Any decking products;
  • Products that have been damaged, used, missing hardware, or altered in any way;
  • All sale, clearance, or closeout products;
  • All tools designated as non-returnable;
  • Products purchased as part of a kit or package unless the complete kit is returned; or
  • Any product not listed on the returned authorization form.

Returns must be initiated by filling out a return form. Any refunds from The Deck Store will be made to the original form of customer payment.

Fill Out the Return Form

To initiate a return, please fill out our return form below. You will need to provide:

Send Your Item

After submitting the form, please send your item to our return address to:

Decks and Docks
The Deck Store Return Processing Center
Attn: Daniel Colquitt
5501 City Line Rd Newport News, VA 23607

Return Shipping Costs

Return shipping costs are the responsibility of the customer. If the return is due to an error on our part, such as a defective or incorrect item, we will cover the return shipping costs and mail you a shipping label.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.