Return Policy

Our return policy allows for returns within 120 days from the date of purchase for eligible items, as long as the returns meet the below criteria. We understand that circumstances may change, and we want to provide our customers with flexibility and peace of mind regarding their purchases on the terms of this Policy.

Shipping & Return Instructions

Items Must Be In Resellable Condition

Returned items must be shipped by customer, at customer’s cost, to the location designated by The Deck Store and must arrive in resellable condition. All returns must be unused and in complete packages. (For example: we will not accept nine balusters from a ten-baluster package.)

We Do Not Accept Returns of:

• Any decking products;
• Products that have been damaged, used, missing hardware, or altered in any way;
• All sale, clearance, or closeout products;
• All tools designated as non-returnable;
• Products purchased as part of a kit or package unless the complete kit is returned; 
• Any product not listed on the returned authorization form;
• In-transit (non-parcel) materials.; or
• Owens Corning Structural products.

Returns must be initiated by filling out a return form. Any refunds from The Deck Store will be made to the original form of customer payment.