Return Policy

We know that projects evolve. Sometimes plans change, materials get over‑ordered, or you’re left with unused product once the job is complete. Our return process is designed to be clear, fair, and respectful of both your time and the quality of the materials we supply.

If you’re unsure whether something can be returned, our team is happy to help walk you through the options.

Return Eligibility

To qualify for a return, the following conditions apply:

  • Returns must be initiated within 90 calendar days of delivery
  • Items must be unused, uninstalled, and in resalable condition
  • Products must be returned in original, complete packaging
    (Partial packages cannot be accepted)
  • Packaged items must be in clean, resellable condition
  • Items received damaged or incorrect must be reported within 3 business days of delivery

If an item arrives in less‑than‑new condition, please document the issue and contact us promptly so we can verify the concern and make it right where possible.

Starting a Return

To request a return, complete the form below, or email returns@deckstore.com and include your order number from your original receipt. Your return will be processed in 1-2 business days.

Please note:

  • Items should not be shipped back until return approval is issued
  • Returns sent without authorization may not be eligible for a refund
  • Once approved, our team will provide clear return instructions and any required labels

We aim to respond quickly and keep the process straightforward.

Shipping & Refunds

  • Original shipping charges are non‑refundable
  • Return shipping costs are the customer’s responsibility, unless the return is due to our error
  • Applicable shipping costs and fees are deducted from the refund
  • Refunds are issued to the original form of payment
  • Once received and inspected, refunds typically appear within 5–10 business days

All returned items are inspected upon arrival and verified against the original order before refunds are processed.

Restocking Fees

A 25% restocking fee applies to the following product lines:

  • DekPro products
  • Simpson Strong‑Tie products

Restocking fees and return shipping costs will be deducted from the refund total.

Items Not Eligible for Return

We are unable to accept returns on:

  • Decking products
  • Special‑order or direct‑ship items (unless otherwise approved in writing)
  • Clearance or sale items
  • Non‑returnable tools
  • Kits unless the entire kit is returned
  • Used, damaged, altered, or incomplete items
  • In‑transit (non‑parcel) materials
  • Owens Corning structural products

Additional Notes

Returns initiated after 90 days, or products returned damaged, are not eligible for a refund.

If you have questions before starting a return—or just want to confirm eligibility—reach out to our team at returns@deckstore.com. We’re here to help you move your project forward with confidence.