120-Day Return Policy:

Our return policy allows for returns within 120 days from the date of purchase for eligible items, as long as they meet the below criteria. We understand that circumstances may change, and we want to provide our customers with flexibility and peace of mind regarding their purchases.

We Do Not Accept Returns of:

• Any decking products.
• Products not in original or 'new or like new' condition, including but not limited to a product that is damaged, used, missing hardware, or has been altered in any way.
• Products purchased on sale, clearance, or closeout.
• Tools designated as non-returnable.
• Products purchased as part of a kit or package, unless the complete kit is returned.
• Additional products that aren't listed on your return authorization form.

Items Must Be In 'New or Like New' Condition

Returned items must arrive at The Deck Store in 'new or like new' condition. All returns must be unused and in complete packages. (For example: we will not accept nine balusters from a ten-baluster package.)

To Start Return Process

For assistance with returns, please contact our dedicated customer service team at 855-603-3325. Our friendly representatives are ready to help guide you through the returns process, address any concerns, and ensure a smooth experience. We appreciate your business and are committed to providing excellent service to meet your needs.