Our return policy allows for returns within 120 days from the date of purchase for eligible items, as long as they meet the below criteria. We understand that circumstances may change, and we want to provide our customers with flexibility and peace of mind regarding their purchases.
Returned items must arrive at The Deck Store in 'new or like new' condition. All returns must be unused and in complete packages. (For example: we will not accept nine balusters from a ten-baluster package.)
For assistance with returns, please contact our dedicated customer service team at 855-603-3325. Our friendly representatives are ready to help guide you through the returns process, address any concerns, and ensure a smooth experience. We appreciate your business and are committed to providing excellent service to meet your needs.