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Orders & Processing

What To Expect 

For Small Boxed Items:

We offer a 1-2 day turnaround for small boxed items and a tracking number will be provided to keep you updated on the status of your delivery.

For LTL Freight (Common Carrier) Items:

We use LTL freight for safe and efficient delivery. Your order will be scheduled for delivery, and it's important to note that for decking deliveries, a homeowner needs to be on hand to unload the product. This ensures a smooth and hassle-free delivery process. Rest assured, we're here to make the process as convenient as possible for you.

  1. Order Packed and Shipped, Watch for Our Email:
    Once our team has meticulously packed your order onto a pallet for safe shipment, we're on the move. You can expect an email notification as your order leaves our facility, keeping you in the loop right from the start.

  2. Coordinate Your Delivery Time:
    We understand the importance of your project, so we aim to schedule deliveries at your convenience. The shipping company will get in touch with you to arrange a suitable delivery time, and the delivery truck will meet you at your designated location. 

  3. Receive Your Shipment:
    At the agreed-upon time, the delivery truck will arrive at your specified location. You’ll inspect your order at the delivery site as it’s unloaded from the truck. You have a few options when it comes to semi truck delivery, which are hand unload (the standard delivery), liftgate, and flatbed/forklift. If you’re looking for something other than hand unload, please let us know at the time you schedule your delivery. 

  4. Inspect and Unload Your Shipment:
    After your items have unloaded, please inspect each item, ensuring that nothing incurred damage during transit. If anything is damaged or missing, please indicate it on the delivery receipt and contact us at (855) 603-3325.