Orders & Processing

What To Expect 

At Deckstore, we’re committed to making shipping clear, reliable, and easy from start to finish. Our goal is to remove uncertainty, keep your project moving, and provide support whenever it’s needed. We currently ship to the 48 contiguous United States.

For Small Boxed Items:

Most small‑package orders placed by 3 PM CST (Monday–Friday) ship the same business day via UPS, FedEx, or USPS, with tracking automatically provided once your order is in transit. Standard delivery typically takes 3–5 business days.

For time‑sensitive projects, expedited shipping options are available on most items. Our team is happy to help review availability and provide clear, upfront quotes.

Large & Oversized Items (LTL Freight):

We use LTL freight for safe and efficient delivery of large items. These shipments can take up to 2 weeks to arrive at your nearest freight terminal. Once your order is scheduled, please be aware that a homeowner must be present to unload the product. This ensures a smooth and hassle-free delivery process—and we’re here to help make it as convenient as possible for you.

  1. Order Packed and Shipped, Watch for Our Email:
    Once our team has meticulously packed your order onto a pallet for safe shipment, we're on the move. You can expect an email notification as your order leaves our facility, keeping you in the loop right from the start.

  2. Coordinate Your Delivery Time:
    We understand the importance of your project, so we aim to schedule deliveries at your convenience. The shipping company will get in touch with you to arrange a suitable delivery time, and the delivery truck will meet you at your designated location. 

  3. Receive Your Shipment:
    At delivery, you will have 30 minutes to inspect and unload your items. If anything appears damaged or is missing, please make a note on the delivery receipt and contact us at (855) 603-3325.

    Important Note:
  • Freight carriers will deliver to the curb or first accessible point on your property.
  • Unloading assistance and debris removal are the homeowner’s responsibility.
  • Freight must be accepted with a signature, even if there is damage or an error. Do not refuse the shipment.
  • Return shipping is the customer’s responsibility. If you suspect a store error, accept the shipment and contact our support team to begin the return process.
From order placement to final delivery, our team is here to help. If you have questions, special timing needs, or simply want guidance along the way, you can count on Deckstore for responsive service and a shipping process designed to provide peace of mind.